Shipping Policy
Processing Time
Orders are typically processed within 1-3 business days. During peak sales periods or holidays, processing may take slightly longer. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
| Method | Estimated Delivery | Cost |
|---|---|---|
| Free Flat Rate Shipping | 3-5 business days | Free |
| Express Shipping | 1-2 business days | Calculated at checkout |
| Next Day Air | Next business day | Calculated at checkout |
Delivery times are estimates and begin from the date of shipment, not the date of order. Business days are Monday through Friday, excluding public holidays.
Discreet Packaging
All orders ship in plain, unmarked packaging with no branding or product descriptions visible on the outside. Your privacy is important to us, and we ensure that nobody can tell what's inside your package.
Shipping Insurance
We understand that glass products require extra care. Shipping insurance is available at checkout to protect your order against loss, theft, or damage during transit. We highly recommend insurance for high-value orders.
Damaged Items in Transit
If your order arrives damaged, don't worry — we've got you covered. We replace or refund items broken during shipping. Simply contact our support team with photos of the damaged item and packaging, and we'll arrange a replacement or refund promptly.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account and visiting the Orders page.
International Shipping
Currently, we ship within the United States. International shipping options may be available for select products. Please check at checkout or contact us for more information.
Questions?
If you have any questions about shipping, please don't hesitate to reach out. Our customer service team is available 24/7 at [email protected] or call +61 2 1234 5678.